Description

Why Literacy? Work with purpose at United for Literacy. 

Canada’s literacy divide widens daily because so many people lack adequate support. Solving systemic literacy challenges is key to advancing social equity and prosperity across our country. Literacy changes everything.

United for Literacy (formerly Frontier College) is a national charity that was founded in 1899. We believe literacy is a right, and that every place can be a learning place. Our vision is a Canada in which everyone has the literacy skills they need to achieve their goals at school, at work, and in life. Our mission is to provide local learning support programs that change lives.

The Opportunity

United for Literacy is seeking a reliable, organized, and proactive BC Community Coordinator to support volunteer-based literacy programs across British Columbia.

This relationship-focused role strengthens community partnerships, engages and supports volunteers, and helps ensure the smooth operation of literacy programs throughout the province. The BC Community Coordinator works closely with the BC Regional Coordinator to align priorities, support program delivery, and respond to seasonal cycles and evolving organizational needs. The position involves regular travel to partner sites and program locations.

Key Responsibilities

Program & Partnership Coordination

• Maintain professional relationships with all community partners.
• Understand partner program structures, schedules, and volunteer needs.
• Ensure volunteers are placed and supported according to program agreements.
• Support program delivery aligned with funder requirements and budgets.
• Track program progress, report issues, and escalate risks as needed.
• Complete program-related projects and support operational improvements.

Volunteer Coordination & Support

• Manage the full volunteer coordination process: recruitment, interviews, reference and criminal record checks, onboarding, placement, training, and ongoing support.
• Monitor volunteer participation, hours, satisfaction, and engagement.
• Adjust assignments to align with program needs and partner expectations.

Data Integrity & Reporting Coordination

• Maintain accurate and complete records of volunteers, programs, learners, and resources in the internal database.
• Prepare weekly, monthly, and reporting period summaries for internal oversight and external submission.

Office, Space & Resource Coordination

• Maintain the BC office and book room in a safe, organized, and professional state.
• Proactively coordinate the intake, organization, and distribution of books, activity kits, and literacy resources.
• Prepare logistics for partner visits and volunteer trainings; maintain materials.
• Be present on designated in-office days (minimum three days per week), understand BC office and school schedules, travel to program sites (approximately bi-weekly) and be flexible to work remotely as needed.
• Arrange transportation for partner site visits and program oversight.

Communication & Risk Coordination

• Plan and prioritize work according to guidance from the BC Regional Coordinator.
• Maintain timely communication with volunteers, partners, and internal staff.
• Escalate risks, incidents, or program issues promptly.
• Ensure compliance with health, safety, and confidentiality requirements.
• Adapt workflows to seasonal program cycles, reporting timelines, and evolving operational needs and may oversee interns or program support staff as needed.

Skills and Competencies

• Knowledge of community and volunteer programs, program planning and evaluation, partnerships, volunteer management, and relevant trends
• Excellent verbal and written communication skills, including reporting and documentation
• Strong organizational and interpersonal skills, with experience coordinating volunteers and facilitating trainings
• Self-directed, with diplomacy, tact, and sound judgment
• Proficient with databases, spreadsheets, and standard office tools

Required Qualifications

• Post-secondary education
• Minimum of 1 year of experience in a related area of work
• Proficiency with MS Office Suite and standard office tools
• Reliable transportation and ability to travel across the Lower Mainland, with flexibility to travel to other locations if needed
• Ability to lift, carry, load, and unload boxes of books and literacy materials, including transport to program sites

Working with United for Literacy 

In addition to your salary, you will benefit from:  

Paid time off:  15 vacation days per calendar year, pro-rated  

Plus: paid time off during our seasonal closure between Boxing Day and New Year’s Day  

Plus: half-days off before some long weekends (start your long weekend early!)  

Plus: generous and compassionate wellness time allowance, and a “floating day” for personal/cultural events  

Flexible work hours, in consultation with your supervisor 

Comprehensive health, vision, and dental benefits package after probationary period  

Employer-matched contribution to defined contribution pension plan. Eligible to enroll after one year of employment.  

A work environment that seeks to be open, inclusive, and fun  

Staff-led groups and committees include, among others: Justice, Equity, Diversity, and Inclusion (JEDI); Green Team; Internal Skills Development; and more.   

Connect with your colleagues from coast to coast to coast for team-wide trainings and learning.  
 

Ready to Join Our Team? 

Please email your cover letter and resume to: 

Julia Cooney, BC Regional Coordinator - [email protected] 

Subject Line: (BC Community Coordinator – Your Name) 

For more information about United for Literacy visit www.unitedforliteracy.ca  
We welcome applications from individuals who self-identify on the basis of any of the protected grounds under applicable human rights legislation. We are committed to fostering an inclusive workplace, supporting individual independence, and removing barriers to accessibility. We comply with all applicable human rights, employment, and occupational health and safety legislation. We invite applicants to request accommodation, as required, throughout the application and hiring process.